CTM Phone2.0.25 - App Store

CTM Phone is the mobile softphone for teams using CTM. It keeps agents connected to calls, texts, and voicemails on the go, with the context of every conversation captured in your CTM account.

Handle conversations from anywhere:

. Answer and place inbound and outbound calls using your CTM tracking numbers
. Send and receive text messages with customers and leads
. Get push notifications for new calls, texts, and voicemails
. See which number or campaign a contact is responding to

See the history behind every call:

. View contact details, notes, tags, and recent activity
. Quickly scan activity that started from calls, texts, forms, and website chats recorded in CTM
. Add notes and tags while you’re on the call to keep the team in sync
. Review recordings and voicemails so you can follow up confidently

CTM Phone is a companion to the CallTrackingMetrics web app. Admin features such as configuration, reporting, routing rules, and form or chat setup are managed in the web interface. An active CallTrackingMetrics account on a supported plan is required.

Version History Fixed bug occasionally preventing calls from connecting 2.0.25 1d ago - Improve call functionality
- Show avatar badge for notifications
- Team settings function parity 2.0.24 Sep 25 - Improve call functionality 2.0.23 Sep 10 - Improve call functionality
- Improve dial pad functionality 2.0.22 Sep 5 - Improve call functionality
- Unsupported Plans will be asked to upgrade on login
- Improve device ringtone selection
- Improve text message links and selection 2.0.21 Sep 1 - Improve call functionality 2.0.20 Aug 25 - Improve call functionality
- Improve text functionality 2.0.19 Aug 21 - Improve call stability
- Allow custom notification sounds 2.0.18 Aug 18 - Improve call functionality
- Update toasts design
- Long press actions on recent, missed, and voicemail items 2.0.17 Aug 12 - Improve call functionality 2.0.16 Aug 4 - Improve Call Quality 2.0.15 Jul 30 - Improve call loading screen with skeleton loader
- Add call history page for contacts
- Custom ring tones 2.0.14 Jul 23 - Create new contacts directly from the contact screen.
- Save VCF contact files from messages to CTM or your device.
- See new voicemail notification badges.
- See unread indicators for missed calls.
- Open supported CTM links directly in the mobile app.
- Access Salesforce links from activities.
- Improved display name handling on the phone screen.
- Fixed chat icon ringing behavior.
- Improved call transfer behavior so the correct agent call is ended.
- Fixed dark mode styling on twofactor authentication screens. 2.0.13 Jun 25 - Custom Domain input validation
- Improve Call experience
- Improve sound ringtone volume
- Rearranged phone call buttons and add default expansion setting 2.0.12 May 18 - Added Score button to Activity Item Dialog
- Added Custom Activity View Preferences
- Improve mobile app stability 2.0.11 May 1 - Fixed the default outbound tracking number selection in SMS conversations.
- Show all images received in an MMS, improve image UI and styling
- Updated the Recent tab to show call history instead of unique contacts.
- Added direction icons to the Recent Calls tab.
- Added a long-press context menu to the Activity screen.
- Added a setting to show full summaries in the Activity screen. 2.0.10 Apr 23 - Improve call handling
- Fix audio recordings not always playing
- Fix custom fields not showing in Form Entry Panel
- Fix white banner showing in dark mode 2.0.9 Apr 11 - Fix calls dropping 2.0.8 Apr 6 - Show toast if the call drops due to network issues
- Show toast when call is attempting to reconnect to audio
- Implement reporting tag as a single select instead of a text field in score panel
- Use the tracking number on the call as the outbound tracking number when calling back
- Center the action icons on the Call and Contacts tabs
- Add Activity ID to panel header
- Add failed messages retry action to sms conversations
- Allow pasting in numbers to dial pad
- Fix zoomed layout issues
- Dismiss keyboard on drag inside panels 2.0.7 Apr 2 - Force logout for invalid sessions 2.0.6 Mar 27 - Added summary to voice analysis panel
- Fix device registration
- Fix playing recordings 2.0.5 Mar 25 - Improved calling, messaging, and notification reliability
- Fixed issues with active calls, call wrap-up flow, and dial screen behavior
- Resolved message sorting, routing, and new conversation issues
- Improved contact panel behavior and contact saving flows
- Added message avatars, dark mode support, and other UI refinements
- Enhanced transfer and add-number workflows
- Improved offline handling, tab performance, and activity filter persistence
- Added more logging and error reporting for better stability 2.0.4 Mar 22 - Fix being able to scroll down
- Fix incoming caller id not displaying custom title on app killed 2.0.3 Mar 2 - Fix issues with inbound calls
- Redesign call screen
- Redesign message screen
- Allow updating to contact panel
- Don't show duplicate contacts on contact screen
- Improve tab switching ability
- Fix call screen dropdowns and dialpad issues
- Implement unread notifications 2.0.2 Feb 27 - Added permissions banner on call screen
- Added swipe gesture to reveal message timestamps
- Added sorting and hiding of messages
- Disallow DTMF tones when iOS silent mode is on
- Show preview attachments in text
- Fix dropdown options for custom fields 2.0.1 Feb 10